Thank you for shopping with us. We aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect upon delivery
- The return request is made within 7 days of receiving the order
- The product is unused, unworn, and in its original packaging
- All tags, labels, and accessories are intact
2. Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products caused by the customer
- Sale or clearance items (unless defective)
- Customized or personalized products
3. Refund Process
Once we receive and inspect the returned item:
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued through the original payment method or agreed alternative method
- Shipping charges are non-refundable unless the error is from our side
4. Exchange Policy
We also offer product exchanges in case of:
- Wrong size
- Defective item
- Wrong product delivered
Exchanges depend on product availability.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the product is defective or incorrect
- We recommend using a trackable shipping service for returns
6. Order Cancellation
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible, but return policy will apply
7. Contact Us
If you have any questions regarding refunds or returns, please contact us through our website contact page. Our support team will assist you as soon as possible.